FAQ & T/C

Fabric Bases and Weights

  • Board Short 180GSM 100% Polyester 57/58"
  • DBP 250GSM 90 Polyester/10 Spandex 63"
  • Distressed 150GSM 85 Polyester/ 15 Rayon 57/58"
  • Rib Knit 190GSM 96 Polyester/ 4 Spandex 57/58"
  • Brushed Rib Knit 220GSM 100% Polyester 57/58"
  • Honeycomb 180GSM 100% Polyester 58/60"
  • Holographic 200GSM 100% Polyester 60/62"
  • Poly French Terry 260GSM 95 Polyester/5 Spandex 57/58"
  • Swim 200GSM 80 Polyester/20 Spandex 57/58"
  • Minky 285GSM 95 Polyester/5 Spandex 63"
  • Squish 320GSM 95 Polyester/5 Spandex 63"
  • Yoga 230GSM 96 Polyester/4 Elastane 60"
  • Super Techno 310GSM 92 Polyester/8 Spandex 57/58"
  • Bamboo 230GSM 67 Bamboo/28 Cotton/5 Spandex 58/60"
  • Bamboo FT 260GSM 68 Bamboo/28 Cotton/4 Spandex 58/60
  • Cotton Spandex 240GSM 95 Cotton/5 Spandex 58/60"
  • Cotton FT 250GSM 95 Cotton/5 Spandex 58/60"
  • Double Gauze 135GSM 100 Cotton 50/52"
  • Cotton Woven 150GSM 100 Cotton 57/58"
  • Canvas 260GSM 100 Cotton 57/58"

    All Fabric is 100 Okeo-Tex Certified 

    REFUNDS:

    No refunds or cancellations will be accepted. You have 7 days from the date you receive your fabric to inspect it and contact me if there is an issue. Please do not file a claim without contacting me first.

    RETURNS:

    Due to how custom digital printing is, there is no refund nor return policy unless fabric is flawed from the printer. Please inspect your package once it arrives. You have 7 days to get in touch with me regarding flaws or shortage. Any minor flaws under 1 inch that will not distract the fabric appearance will not be discounted. There is NO discount for shrinkage. Merchandise must be returned in the original condition it was received. Any merchandise that has been washed or cut, etc. will be denied a refund and will only be returned to buyer at their expense.

    FLAWS:

    In the custom printing process, flaws are bound to happen. I will do my very best to look over the fabric for flaws but I am human, something might not be noticeable immediately upon cutting. We will NOT discount for any flaw less than a 1in in size. If you receive a fabric with a flaw larger than a 1in please get in touch with me.

    I will either discount your fabric or accept the fabric back for a refund. Because these are custom printed fabrics I may not have extra fabric like it to replace it right away.

    Non continuous fabric is not considered a flaw. I will try my best to make sure that 2 yards or more are sent as one cut however it is not guaranteed. If it is imperative that your yardage is continuous please leave a note with your order stating so. 

    Improperly scaled customs or low quality designs sent in by customer is not considered a flaw. When submitting your customs please make sure that the file is at least 300dpi/ppi anything less will result in blurry and mis-scaled designs. If you need help figuring out if the dpi is correct or need help scaling please send an email with Scaling Help as the subject.

    PREORDER:

    Pre order opening and closing dates are posted in the Facebook Group and will be announced in shop banner. Preorders may take up to 8 weeks to be delivered to me with another 3-4 days for processing/shipping items to you. Updates will always be available in the Facebook group and are posted weekly. 

    RETAIL:

    Is available and ready to ship within 3-5 business days, most cases sooner than that.

    SHIPPING AND INSURANCE:

    Domestic:

    Up to 1 yard- First Class

    2 yards and up- Insured

    Website will estimate shipping costs. Any excess in shipping amount will be refunded. If there is a shortage additional payment will be required to cover the cost. Items will not ship until shortage is paid. 

    All packages/purchases over 2 yards come with $50 insurance. First class packages do not come with insurance. We are not liable for any lost, stolen, or damaged packages.

    CONTACT INFORMATION:

    Email: offthewallfabric@gmail.com

    Please be sure to include your order number when emailing. All emails will be answered within 72 business hours. Weekend and holidays are not included.